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Product
Pricing
We
believe we offer the best value. Our
prices are regularly checked and our
competitors' pricing monitored to ensure
that we are always competitive. This is
why you may notice price fluctuations from
time to time. Market forces also govern
our pricing and we reserve the right at
all times to change our prices without
notice. Please be aware however that the
price quoted on your order confirmation is
always the price that you will
pay.
Sales
Tax (VAT)
Our
prices shown on our web site include VAT
where applicable.
Goods
sent to private individuals/businesses
within the UK will attract VAT at the
current UK rate.
Delivery
within the United Kingdom
Royal
Mail 1st class - Delivery usually within 2
to 3 days. However 5 working days should
be allowed before contacting us if your
order has not arrived.
If
in the event of a delay it is not possible
to dispatch your order promptly you will
receive an e-mail to advise you of
this.
Postage
Costs
Postage
and packing starts from £1.95 per
order and is non-refundable.
Privacy
Policy
We
are committed to protecting your privacy.
We will only use the information that we
collect about you lawfully (in accordance
with the Data Protection Act 1998). We
collect information about you for 2
reasons: firstly, to process your order
and second, to provide you with the best
possible service.
We
will not e-mail you in the future unless
you have given us your consent.
We
do not give, hire or sell information to
third parties.
The
type of information we will collect about
you includes: your name / address / phone
number / email address.
Credit
Card Security
All
credit card numbers are encrypted and sent
to us using a secure server (SSL). You
will see a padlock or key icon appear in
the corner of your web browser window to
indicate a secure SSL connection has been
made.
Cookies
Like
most, our web site uses cookies to keep
track of the items you choose to buy. The
term "cookies" is used to describe a very
simple technology in which our web site
effectively just asks your web browser to
"remember" the items you want to buy (your
shopping basket contents) until you reach
the checkout. Our cookies are temporary
and will expire once you close your web
browser.
If
you would prefer not to use cookies you
can disable them from within your web
browser. The shopping basket system will
continue to work on most platforms but if
you encounter problems, (e.g. items not
appearing in your shopping basket) you
will have to re-enable cookies within your
browser if you wish to continue
shopping.
Guarantee
/ Cancellation
We
offer a 100% satisfaction guarantee that
means that if you are not satisfied with
any product you buy from us you may return
it within seven days and we will give you
your money back - only if the products
obtained are faulty or have not been open.
You must e-mail us to obtain a returns
number and return instructions before
sending any items
back.
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